Speaking to Motherboard, an Amazon spokesperson said: The tool has various categories for certain issues and complaints, from “App Issue” to “Media Coverage” to “DP feedback,” which themselves contain a multitude of subcategories and span some 72 closed Facebook groups, open subreddits, and Twitter key words from across Spain, the UK and the USA ( Motherboard provided a list of groups in their report).

The team monitoring such social media posts are known as the “Advocacy Operations Social Listening Team,” and, according to Motherboard, “are supposed to ‘capture posts’ written by Amazon Flex drivers, categorize them, investigate them (or flag them for investigation), and add them to a report.” But the files and reports left exposed have direct links to Amazon, and after this article was published, Amazon confirmed that the tool and the surveillance reports were generated by the company. The social media monitoring tool and reports generated by it were left exposed on the domain, which has no obvious ties to Amazon, and the tool does not use traditional Amazon infrastructure. A report by Motherboard found that Amazon had been keeping tabs on these workers by observing and recording their social media posts, including those in closed Facebook groups.Īfter the company posted a job listing – supposedly “in error” – for two intelligence analysts to track “labor organizing threats” within the company, Motherboard was able to access internal documents, reports, and an online social media monitoring tool which they say allowed Amazon to sophisticatedly and secretly spy on its workers. Vice’s technology publication, Motherboard, has found a secret program used by Amazon to spy on its independently contracted Flex Delivery drivers.Īmazon Flex drivers are the staffers who deliver Amazon packages and Whole Foods groceries in more than 50 US states as well as globally.

Amazon flex for android